• Demonstrating excellence in IT Service Management
  • Committed to continuing improvement?
  • Become a Registered Certification Body

The APM Group Ltd owns and operates the ISO/IEC 20000 Organizational Certification Scheme formerly managed by itSMF. Our market-leading scheme allows organizations to demonstrate the quality of their IT processes through certification against the ISO/IEC 20000 standard.

Registered Certification Bodies

Registered Certification Bodies

Search our full list of RCBs or find out how to become an RCB.

Certified Organizations

Certified Organizations

See our full worldwide list of here.

ISO/IEC 20000 is an international IT standard that allows companies to demonstrate excellence and prove best practice in IT management. The standard ensures companies can achieve evidence-based benchmarks to continuously improve their delivery of IT services. ISO/IEC 20000 was released in 2005 based on the IT infrastructure library (ITILĀ®) best practice framework, and updated in 2011.

The adoption of ISO/IEC 20000 has grown quite rapidly in the international arena of IT service providers and it has become a competitive differentiator for delivery of IT services.

ISO/IEC 20000 Blog

Read our blog where we discuss the ISO/IEC 20000 qualifications and standard in detail.

Qualifications Scheme

ISO/IEC 20000 Logo

APMG-International provide a suite of qualifications for individuals seeking a qualification in ISO/IEC 20000. Find out about the qualifications scheme on the APMG-International website.

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