ISO/IEC 20000 Certification

The following guidelines are provided to help to protect the use of the itSMF ISO/IEC 20000 Certification Scheme logo.  These guidelines have been in place since November.

3.7.2

• If the certification/registration body confers the right to use a symbol or logo to indicate certification/registration of an SMS (i.e. a Service Management operation), the organisation may use the specified symbol or logo only as authorised in writing by the certification/registration body.  This symbol or logo shall not be used on a product, or in a way that may be interpreted as denoting product conformity.

3.7.3

• The certification/registration body shall take suitable action to deal with incorrect references to the certification/registration system or misleading use of certificates and logos found in advertisements, catalogues, etc.

Note 6

• Such action could include corrective action, withdrawal of certificate, publication of the transgression and, if necessary, other legal action.