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ISO/IEC 20000 Certification

Certification Scheme Documentation

Below are FREE to download documents applicable to the ISO/IEC 20000 Certification Scheme:

  • Notes for Guidance

  • Scoping Guidelines
  • itSMF Scheme for Bodies Operating the Certification/Registration (15/015) 

Information re: Related Standards/Framework

Information related to how ISO/IEC 20000 is positioned regarding other standards and frameworks :

-         TickIT and IT Service Management (ISO/IEC 20000)

Books and Standards

There are several publications on ISO/IEC 20000 and Service Management.  These can be found on the itSMF UK web site <click here>

  • Members of the itSMF Chapters receive discounts on book orders

Outside the UK? It may be cheaper and more efficient to check your local itSMF Chapter for the availability of books <click here> for a current list.



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