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ISO/IEC 20000 Certification

Frequently Asked Question

What is ITIL?

ITIL  provides -proven- best practices in IT Service Management (ITSM), derived from public and private sector experts world-wide.


Currently, the core publications in ITIL are Service Support; Service Delivery; ICT Infrastructure Management; Application Management; Security Management; Planning to Implement Service Management; and The Business Perspective (of ITSM). The processes defined in these publications also formed the core processes in BS 15000 (and hence ISO/IEC 20000)



For further information please follow this link to OGC - About ITIL 


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