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ISO/IEC 20000 Certification

Frequently Asked Question

In what ways will ISO/IEC 20000 help me?

As well as the potential external marketing and commercial benefits, it provides a recognised and tried and tested management system which allows an IT service organisation to plan, manage, deliver, monitor, report, review and improve its services.


It not only looks at operational aspects but also focuses on the business controls  covering associated risks, finances, resources and capabilities, providing a proper infrastructure to enable a traditional Plan, Do, Check, Act (PDCA) cycle to be implemented and managed.



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