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ISO/IEC 20000 Certification

Frequently Asked Question

How long will it take to become ISO/IEC 20000 certified, and how much will it cost?

The amount of time and cost depends upon a variety of factors, including:

  • the existing compliance level of IT Service Management in the business

  • the level and quality of appropriate documentation

  • the size, complexity and distribution of the business or division to be audited

For more information, contact one of the Registered Certification Bodies who will usually arrange for a quotation following initial discussions.


The reality is that a formal audit is usually a very small proportion of the total cost that an organisation will incur in implementing a service improvement programme.


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