ISO/IEC 20000 Certification
Frequently Asked Question
How long will it take to become ISO/IEC 20000 certified, and how much will it cost?
The amount of time and cost depends upon a variety of factors, including:
- the existing compliance level of IT Service Management in the business
- the level and quality of appropriate documentation
- the size, complexity and distribution of the business or division to be audited
For more information, contact one of the Registered Certification Bodies who will usually arrange for a quotation following initial discussions.
The reality is that a formal audit is usually a very small proportion of the total cost that an organisation will incur in implementing a service improvement programme.
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