The open source Information Technology Infrastructure Library (ITIL) - a popular source of best practices for managing IT - has so energised the world's most powerful tech company that Microsoft is beavering away to extend and bend the de facto standard texts to its will. Microsoft is, at considerable cost, donating its intellectual property to the global IT community, including its biggest rivals. It is doing so because the open source library is the best of its kind in the world, Microsoft literature says.

For the full article, click here

Date Posted: 24 June